Returns & Refunds

Anything in resalable condition, within 30 days of delivery. Resalable means unused, with the original packaging and any seals intact. A case of paper with one ream opened is not resalable, so check you ordered the right thing before you break into it.

Food, drink and other consumables can only come back sealed. Furniture has to return in its original carton, since nothing else survives the trip.

Write to us with your order number and say which items you want to return. We reply with instructions and a shipping label.

Wait for those instructions. A box that turns up at our warehouse with no paperwork cannot be matched to an order, which leaves us holding your goods and you holding no refund.

We got it wrong. Wrong item, damaged in transit, faulty out of the box: we cover the return shipping and either replace the item or refund you. Tell us within 7 days of delivery and send a photograph if something arrived broken.

You changed your mind. The return shipping comes out of your refund. We deduct the label cost and refund the rest.

Refunds go to the card you paid with. We issue them once the return reaches our warehouse and passes inspection, which takes a day or two after it arrives. Stripe then takes a few business days to post the money, depending on your bank.

Original shipping charges come back too when the fault was ours. On a change of mind we refund the goods and keep the original shipping, because the carrier already did that work.

Call or write the same day you order and we will usually catch it in the warehouse and refund you in full. Once a box leaves, treat it as a return.

Call +1 302 206 9740 or email support@doharmartllc.com, business days, with your order number to hand.